Terms and conditions

General terms and conditions

The below mentioned terms and conditions are applicable to direct bookings, that are booking that were made in contacting Your Amsterdam Housing BV directly and where the payment is or will be made to us. If no payment is made and no valid credit card details have been provided to Your Amsterdam Housing BV we can not be held liable.

The following terms and conditions apply to all contracts agreed upon between

Your Amsterdam Housing BV (referred to as 'The Company') and all apartment renters

(referred to as 'The Client').

1.Terms and Conditions

Use of the Your Amsterdam Housing website is subject to the terms and conditions outlined below. By using the website or renting a property through direct contact with Your Amsterdam Housing BV you agree to be legally bound by these terms and conditions.

Users enter the site at own risk. We offer no guarantee that any content downloaded from

this site will not have a harmful effect on your computer (such as loss of data etc). Although every care has been taken to prevent this from happening, we always

recommend running a virus scan on any content downloaded from the Internet.

All rates quoted are subject to availability and alteration and may be subject to a minimum night stay. All discounted rates quoted are limited offers and subject to availability and may be subject to a minimum night stay. While every effort has been made to ensure the accuracy of all information, www.YourAmsterdamHousing.com does not accept liability for any errors or omissions and reserves the right to change information and descriptions of listed accommodation and products.

2. Online Bookings

Please note that different terms, conditions & cancellation policies in relation to all online

bookings via www.YourAmsterdamHousing.com and Online Travel Agencies (for example

Booking.com, WayToStay.com) may apply depending on the accommodation or rate type

selected. Please read carefully the accommodation rate details that are provided before

you make your online booking. You are advised to check through the rate details before

making your online reservation.


By means of the credit card details in the reservation, the company has the right to charge an amount, or the full amount as a guarantee for the booking, depending on the


3.1 Refundable rate

The moment a reservation is made 25% of the total costs of the reservation will be charged, with the maximum of 25% of the monthly fee, in order to check the validity of the credit card.

The remaining amount has to be paid upon arrival at the apartment. Corporate clients can apply for payment per invoice.

Once the credit card check or deposit payment is successfully completed, the client will receive a booking confirmation via e-mail, and the cancellation policies in section 4.1 will apply.

3.2 Methods of payments

The Company accepts bank transfers, as well as VISA, MasterCard, Diners and American Express credit cards for remote payments. Payments at check in can be done by credit card and cash.

The Company prefers payments made by bank transfer. However, before the payment is done the Company needs to be consulted with regards to time needed for transfer. The Company can not be held liable for a reservation of which it hasn't received payment.

For credit card payments , the credit card that is used for the booking needs to be owned by the head booker. The Company does not accept payments that have been made by means of a credit card that does not belong to the head booker. A credit card is personal and may not be used by third parties. At arrival the Company reserves the right to compare the credit card that has been used for the booking with the actual credit card. In case the credit card is not present as it is from somebody else, the Company needs a written and signed statement from the actual card holder that he or she gives permission to the client to use this credit card. This written statement needs to include a copy of the identification of the card holder and a copy of both sides of the credit card.

3.3 Prices

Prices are fully including (heating & hot water costs, linen & towels, cable TV, Internet

usage, weekly cleaning). Lastly, the prices are including 6% VAT, excluding 5% tourist

tax. Quotes made directly to corporates are made excluding VAT.

If any fees are not received in accordance with the paragraph above, the booking may be

cancelled by the Company and any payments already made, will be forfeited.

All accommodation charges and any "extras" charges must be settled by the guest, prior

to checking out and leaving the premises.

4. Cancellations

Cancellation of a reservation will be effective only from the date of receipt. Reservations made through third party websites (such as Booking.com, Expedia.com) can

only be cancelled if the cancellation is made through the respective affiliated website.

All other cancellations must be made in writing by e-mail to [email protected]

Any cancellation may be liable to pay cancellation charges. Depending on the reasons for

your cancellation, you may be able to reclaim these cancellation charges from your insurance company if you decided to take out travel insurance. We strongly recommend

that all clients obtain appropriate travel and personal insurance cover. In exceptional circumstances we may find it necessary to cancel your booking or offer a similar suitable

apartment. If this is not acceptable we will refund any sum you have paid to us which shall constitute fully and final settlement of any liability we may have to you as a result of such cancellation.

The Company reserves the right to cancel the booking if:

- The client is unable to prove that he/she is the owner of the credit card used for payment, - If the client cannot provide a written permission statement for use of the credit card,

in combination with a copy of both sides of the credit card used for payment and a copy of

an identification document of the credit card holder.

- The apartment(s) or part of it is closed due to circumstances beyond its control.

The Company becomes insolvent or enters into liquidation or receivership. It prejudices the reputation. It causes or might cause in the Company’s opinion, damage to the apartments and its common areas. In any of these circumstances the Company will refund any payments made in advance, but will have no further liability to the Client.

We will not be liable for any delay, loss, damage or expenses incurred if your booking

needs to be altered or cancelled or we are unable to perform our contractual obligations

as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labor disputes, natural or man made disaster, fire, flood, and adverse weather conditions. Please note that we don't refund your booking due to flight cancellations. If we receive serious complaints or any disputes arise, we reserve the right to terminate your stay without notice.

The cancellation policy is divided in two specific policies in reference to the length of stay. We make a difference in cancellation fees for bookings of up to 1 month and booking of more than a month. The main reason for doing so is the fact that the financial risk on our side is much larger for longer reservations.

Reservations less than 1 month

Time before arrival

Cancellation fee

Less than 24 hours

100% of reservation

Less than 3 days

75% of reservation

Less than 2 weeks

50% of reservation

More than 2 weeks

25% of reservation

More than 2 months

free of charge

Reservations 1 month or more

Time before arrival

Cancellation fee

Less than 24 hours

3 weeks + 1 week per month

Less than 1 week

2 weeks + 1 week per month

Less than 1 month

1 week + 1 week per month

Less than 2 months

1 week per month

More than 2 months

free of charge

5. Alterations

If you wish to alter your booking (e.g. change the dates of your stay or the accommodation requested), we will apply a 14 days notice period. If the booking is less than 1 month stay after the alteration a higher rate might become applicable. We will use all our reasonable efforts to comply with your request but we do not accept liability for any loss, damage or additional expenses that may be incurred due to that circumstance. We will always endeavour to sell any apartments you no longer require, but cannot guarantee this.

6. Security Deposits

Upon arrival we can require a security deposit of €300,- by means of an authorization on the credit card. If you do not possess a credit card we will ask you to voluntarily let us hold

your passport.

The Credit Card details will be used as a security deposit when necessary. If damage or

disturbances to the Company or other clients have occurred, the costs to the manager/owner of the damage or disturbance that has occurred will be retained from the security deposit, and the remainder returned to the guest(s) in the party. If the costs exceed the value of the deposit, Your Amsterdam Housing reserves the right to charge the excess to the guest's (or guests') credit card(s).

The deposit will be released automatically after checking out. Before it is released we inspect the apartment on the following:

(1) no damage to the apartment(s) has occurred, by any guest in the party

(2) no damage to any property has occurred, by any guest in the party

(3) no undue disturbance to other guests or residents has occurred, by any guest in the party.

7. Clients ́personal details

The client has to provide the Company with correct personal details. The client is held to provide this information in all honesty. In any case that wrong information is apparently

deliberately provided, the Company reserves the right to cancel the reservation and hold

the client responsible for any costs that may arise because of this wrong information.

Purposefully providing wrong personal details is classified as identity fraud and the

authorities will be notified in any case of identity fraud. The Company will always treat your personal details with confidentiality. Your personal information will not be shared with third parties unless the client has given his/her consent.

8. Occupants

Only persons notified to us prior to your arrival may occupy the apartment. You may not

re-let/sublet the apartment to any other third party without our written approval. The

number of persons permitted to occupy the apartment is limited to the number of beds

available and this limit may not be exceeded without our prior written approval. We

reserve the right to refuse admittance to the apartment if this condition is not complied


If you want to register yourself, or any other member of your party at the city government of the rented apartment please contact us prior to doing so. The registration at the city government will also involve that you become liable of local taxes due by residents. The Company is not responsible for the payment thereof and will not accept any liability occurred to the non payment of council taxes by the client or other registered members of the party

9. Check in/out requirements

9.1 Check in time is from 15:00 hours.

If there is sufficient availability in the apartment it is possible to check in earlier than 15:00

hours free of charge subject to the apartment being clean and free. If you require an early check-in before 15:00 hours you should prebook the apartment by one day

9.2 Check out time is before 11:00 hours.

Unless otherwise agreed upon in advance, all apartments must be vacated by 11:00am

on the day of departure. Keys must be returned by 11:00am on the departure day.

If there is any delay in vacating the apartment beyond the agreed time, a late check-out fee or a full day's rental may be charged

Late check-out after 15:00 hours:

Full day’s rental.

Late check-out between 11:00 and 15:00 hours:

50% of day rate

Please note that the Company cannot be obligated to grant clients a late check-out.

9.3 Apartment:

Upon checkout the apartment is left clean and tidy. Used tableware, cutlery and glasses

are placed in the dishwasher. All the garbage, bottles etc. are placed in the waste bags

supplied. Failure to do so: the Company reserves the right to deduct €75,- from the deposit.

10. Facilities / Services

10.1 Apartments

All apartments are fully furnished to a high standard and include a fully equipped kitchen

with appliances, cutlery, crockery, and kitchen utensils. No food is provided. A starting stock is provided on arrival. This consists of washing liquid, dishwasher tablets, toilet paper and garbage bags. No items may be removed from the apartment.

Unless otherwise specified, the prices quoted include: weekly maid service, heating,

electricity, gas, water and television/cable license and internet. The price also includes linen and towels, which are changed once a week. Tourist tax is not included

10.2 Parking

The Company can provide use of a parking permit €300,- per month, this allows street parking in the neighboorhoud, but not on market days. The minimum length for a parking permit rental is 1 month

10.3 Leaving luggage

It is possible to leave your luggage at the companies office (prinsengracht 142). The Company will do everything in its power to ensure that your luggage is safe. Leaving your luggage at the companies office is at your own risk. The Company cannot be held liable for any damages or losses of luggage.

10.4 Extra Objects

The Company can offer several extra objects to clients such as bikes, drying racks, clothing racks, hangers, fans. Please enquire with the Company for availability and if rates are applicable.

For objects free of charge, a charge may apply if a client does not return the object or if the object is damaged, the Company reserves the right to make use of the security deposit in

order to compensate the damaged or lost object.

10.5 Bed linen, towels and extra services

All apartments are equipped with bed linen and towels. If the client desires an extra set

of linen or towels there is a possibility to request an extra set for a charge of €35,-

Extra cleaning is available at € 65,-, an extra bed at € 40,- (only if a client has visitors, not allowed for permanent use). Deposit for an extra key is € 50,-

11. Damage

The Company is not responsible for any loss or damage to your goods or personal belongings kept at the apartment. You are responsible for taking all reasonable care

of the apartment and its contents. Some apartments come with a safe. The Company

cannot be held liable for any items stolen from the safe.

12. Liabilities

The Company is not liable for any direct or indirect damage that may arise as a consequence of the clients use of the apartment, including without limitation, physical

damages, insurance, losses because of fire, robbery or criminal behavior. Except in the

case of normal wear and tear the clients are responsible for any damages to the building, the apartment or its contents during their stay which have occurred due to the negligence, willful default or irresponsible behavior on the part of their selves or those occupying the apartment or their guests. Any damages must be reported to us without delay.

The Company is not liable for injury to person, loss of, or damage to any property of any

client or person staying/visiting the apartments and or its general facilities and area.

The Company cannot be held responsible for any damages caused by third-parties.

13. Fair Use

The client and its party agree to be considerate tenants and to take good care of the apartment(s) and to leave it/them in a clean and tidy condition at the end of the rental

period. Also, the client and its party agree not to act in any way which would cause

disturbance to the residents in neighboring apartments.

14. Instructions of personnel

All clients and their parties are obligated to comply to any instructions given by the

personnel of the Company.

15. Eviction

Whenever the case arises that the Company deems it necessary to evict a party or client

from the apartments, no refunds will be made. Furthermore, the Company is not liable for

any secondary costs or damages that arise because of eviction.

16. Use of Properties

The Company reserves the right to terminate without notice any reservation/booking that

the Company deems to be in breach of its Terms and Conditions, irrespective of whether

the holder of the reservation, or any member of the group associated with the holder of

thereservation, has checked in.

17. Access

The Company (general manager, or authorized personnel), may at any time enter the

apartment for the purpose of inspection of the apartment, and to carry out,

cleaning, repair or maintenance work.

18. Pets

No pets,of any kind, are allowed in the apartments without written consent by the Company. An additional daily fee is applicable for all pets in the apartment.

19. Smoking

In all apartments we have a restricted smoking policy. We ask our guest to retain from smoking if possible. In other case only smoke close to an open window. In case other guest or the Company are bothered by the smoking in the apartment or other premises the Company is entitled to install an instant non-smoking policy. Breaching of this policy leads to eviction and a fine of 300,-

20. Dutch law

Once a rental has been accepted by the Company a contract exists between Client and Company. Accepting a rental with Your Amsterdam Housing indicates acceptance of these Terms and Conditions.

Your Amsterdam Housing’ s Terms and conditions and all other contracts are governed by Dutch law. All legal disputes will be submitted to and settled by the competent court in Amsterdam. Amendments to these Terms and Conditions may be subject to change at any

time and without notice.